Veris Industries strongly supports the fundamental rights to privacy and data protection as well as compliance with national and international privacy laws.
The data controllers of the data processing activities are the Veris Industries subsidiaries who have determined the data processing means and purposes. They may vary on a case-by-case basis. For information you can contact us at Global-Data-PrivacyATschneider-electric.com [Replace in the address AT by @]
Any order made by you online is also subject to the terms and conditions provided on the relevant sites. You must read them.
We use personal information for various purposes, including to fulfill orders and requests, to manage customer and prospect relationships, conduct surveys, improve our products, services, digital content as well as user journeys, manage user accounts and programs, analyze activities on our digital platforms, run marketing activities, provide user with contextual and relevant information, ensure the security of our activities, protect against fraud, and, more generally, run our business activities.
Our primary goal in collecting information is to provide you with superior service and a smooth, efficient and personalized experience while using our digital content.
Veris Industries collects personal information for the following purposes:
- To fulfill orders of products, services and digital content. We collect this information to deliver your order, to obtain payment, to communicate with you about the status of your order and for contract management purposes.
- To address your requests for information. If you contact us, we keep a record of your correspondence or comments, including personal information, in a file specific to you. We use this information to help us provide you better service in the event you contact us again.
- To provide you with the technical support you request from us. Personal information is necessary to identify your systems, understand the configuration of the products, diagnose your questions, and provide solutions.
- For relationship management purposes. It includes communicating with you about the products, services and digital content you have acquired to ensure you use them in the best way possible, including via emails and newsletters.
- To conduct surveys and polls. We collect personal information from individuals who volunteer to complete surveys or participate in polls. We use this information to get to know you better, measure satisfaction and improve our products, services and digital content.
- To improve our products, services and digital content; for instance, we analyze the use of our applications and sites in order to identify areas and functionalities where users have difficulties and we redesign them.
- To manage your account. When you register, we use your personal information to give you access to digital content and our services, authenticate you and interact with you about it.
- For us and selected third parties to send you marketing information by mail, phone, email and electronic communications about promotions, news and new products or services that we think may be of interest to you in compliance with applicable opt-in and opt-out requirements.
- To run promotional programs and activities: we collect personal information when you join a promotional or reward program or activity. We use this information to administer the program or activity, to send relevant e-mails about the program and activity, notify winners, and make the winners' list publicly available in accordance with applicable regulations and laws;
- To combine information obtained online from different digital platforms and the information we collected about you offline to create a profile of you that we may use for giving you personalized services. For example, a user that we believe is an electrician (due notably to information provided at the time of registration and other information obtained from third-party sources), may see profile related advertising and/or on third-party websites and apps that a user with another energy-related specialty would not see. Similarly, users may see different content or receive different emails containing different advertisements or surveys.
- To ensure the security of our products, services and digital content of our activities and of others, for the protection against fraud and the compliance with our terms and conditions and this Privacy Statement. We may also investigate potential breaches.
- To enable or administer our business, such as for quality control and consolidated reporting.
- For business continuity and disaster recovery.
- To comply with legal obligations to which we are subject. For example, accounting and tax obligations.
- Any other purpose otherwise conveyed to you.
Veris Industries processes various types of personal information including identity and contact related information, professional related information, information about preferences, interactions with us, financial related information, online traffic data and the content you provide to us. In most instances this information is obtained from customers, partners and users. We also purchase lists from marketing agencies and obtain information from our partners, through Cookies and social networks.
Personal information (also called personal data) is any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
The types of personal information we process about you may include:
In most instances we collect personal information directly from users who have a business relationship with us. We may also obtain information through a reseller or a business partner, by purchasing customer lists from marketing agencies, from your online browsing experience, from social networks when you connect with these network’s credentials and through Cookies.
You may choose to contribute content, including photos or comments, to online forums, applications or other digital platforms operated by Veris Industries. Your content must be harmless. It must respect the law, the rights and interests of others. You need to have obtained consent before sharing someone else’s data. You should apply caution before sharing information in a forum.
The content provided to us must respect the rights and interests of others, including their rights to protection of personal information and privacy. It should not be offensive, disrespectful or be harmful in any way.
Any provision of personal information to Veris Industries about another individual must be compliant with privacy laws, including with notice and consent requirements for the disclosure of that information.
While Veris Industries strives to protect your personal information, providing it online on shared forums is not risk-free. If you post, comment, indicate interest, or share personal information, including photographs, to any forum, social network or blog, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Veris Industries have control over. Veris Industries is not responsible for the personal information you choose to submit in these forums. You should apply caution before deciding to share information about yourself or another person.
Veris Industries is a global group of companies which works as one. To provide the best service to customers, prospects and users, personal data may be shared amongst personnel working for different entities. It may be the case, for example, for customer relationship management, sales or product support, marketing, product development purposes, improvement of the products, services and digital content, data quality checks, or security, finance, regulatory and compliance purposes.
We resort to service providers to carry out data processing activities and to provide our products, services and online content to you. These service providers include, without limitation, providers of hosting facilities, information systems, advertising and marketing agencies, IT support, security services, financial services, carriers who deliver products, outside accounting firms, lawyers and auditors.
We ensure all service providers working under contract for Veris Industries are compliant with data privacy laws and aligned with Veris Industries guidelines.
We also share the information as follows:
We will not sell or rent your personal information to a third party without your permission.
Veris Industries complies with widely recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individuals’ rights, security) and takes reasonable measures for the security of personal information.
Veris Industries respects the privacy rights and interests of individuals. Veris Industries and its subsidiaries observe the following principles when processing personal information:
Veris Industries and all its subsidiaries must ensure that the above principles are complied with.
Veris Industries and its subsidiaries are committed to taking commercially reasonable technical, physical, and organizational measures to protect personal information against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. We offer the use of secure servers to enable you to place orders or to access your account information. We implement access control measures for our internal systems that hold personal information. Authorized users are given access to such systems through the use of a unique identifier and password. Access to personal information is provided to our staff for the sole purpose of performing their job duties. We sensitize our employees on proper use and handling of personal information. We also require our service providers to maintain compliant security measures. We implement security measures to determine the identity of registered users, so that appropriate rights and restrictions can be enforced for these users. In case of a registered user, we use both log ins and passwords for authentication. You are responsible for maintaining the security of your log-in credentials.
By using our digital content or providing personal information to us, you agree that we may communicate with you electronically or otherwise about related security, privacy, use and administrative activities.
In spite of our efforts to implement appropriate security measures, online browsing carries inherent risks and we cannot guarantee that it is risk-free.
We also provide social media links that enable you to share information with your social networks and to interact with Veris Industries on various social media sites. The use of these links may result in the collection or sharing of information about you. We encourage you to review the privacy policies and the privacy settings of the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites and to adjust these settings as you see fit.
Veris Industries will comply with your data protection rights, including your rights to request access to your personal information and to request that it be deleted or amended. You can always opt out of any direct marketing activity performed by Veris Industries.
Veris Industries will comply with your data protection rights, including your rights to access and correct your personal information. You may inquire about the nature of the personal information stored or processed about you by any Veris Industries entity. You will be provided access to your personal information, regardless of the location of the data processing and storage.
You can request access to your personal information and request that it be deleted or amended at any time.
Individual Rights Requests can be sent to: Global-Data-PrivacyATschneider-electric.com [Replace in the address AT by @].
You always have the right to opt out of our marketing communications. Your prior consent is sought, when required by any applicable law. To opt out of marketing emails, simply use the functionality provided at the bottom of any email we send.
Country-specific sections may supplement this section.
Veris Industries in the USA is providing this supplemental privacy notice to give California residents the additional information required by the California Consumer Privacy Act (the “CCPA”).
Veris Industries is primarily focused on serving business and professional customers. We do collect a limited amount of consumer data from individuals who provide it to us via our online forms or by otherwise interacting with our websites or apps. We also receive consumer data in connection with our smart home products. This supplemental privacy notice explains how we comply with the CCPA for this information.
11.1 CCPA Rights
The CCPA provides California residents with specific privacy rights, including the right to receive a privacy notice, the right to know what information we have collected about you during the past 12 months, and the right to know what categories of personal information we have shared with third parties. CCPA gives California residents the right to opt-out of having their personal information sold1. CCPA also gives California residents the right to request deletion of their personal information.
For information that Veris Industries collects subject to the CCPA, this notice describes the categories of information that we collect from California residents generally, the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes. We may collect and share other categories of information with your consent.
Veris Industries does not sell personal information. As described below, we may share personal information with our Affiliates2 and service providers. We may also disclose personal information to third parties for business purposes as permitted by CCPA, such as to our auditors, for compliance or security, or in connection with mergers and acquisitions.
We may also share personal information with third parties based on your consent, such as if you request a referral to a distributor or installer, enroll in a co-branded marketing program or if you accept our use of third-party advertising cookies, as described in our Cookie Notice.
11.2 How to Exercise Your Rights
If you are a California resident, you may exercise your rights or authorize another person to act on your behalf by:
Please note that we will need to verify your identity before we can fulfill your request. Because the information that we maintain subject to CCPA generally consists of marketing information, we will generally verify your identity using your email address. We will respond to requests using the email address that is associated with the information we maintain.
If you would like to designate an agent, please send an email from your own email address to Global-Data-Privacy@schneider-electric.com indicating the name and email address of your agent. We will respond to that person’s requests using both your email address and the agent’s email address.
Please understand that your rights are subject to some limitations. If you request that we delete your personal information, we will do so except in those situations where our retention is required for our internal business purposes, to finalize the ongoing business operations we have we you, to log your request or otherwise permitted by CCPA (such as for fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.
Additionally, please note that many companies sell and install Veris Industries products. We do not operate these companies, and we do not have any access to their databases. If you have registered with or purchased Veris Industries products from another company, please contact that company directly to exercise your CCPA rights.
11.3 Financial Incentives
Veris Industries collects personal information in order to deliver offers and promotions and to enable loyalty programs. While we cannot calculate the precise value of your information to us, our offers and incentives generally reflect the value of the relationships that we have with the individuals who participate in the program.
We will not discriminate against you if you exercise your rights under CCPA. However, if you ask us to delete your information, you will not be able to receive additional offers or promotions. Any offers or promotions sent to you previously will continue to be honored according to their original terms.
11.4 CCPA Right to Know Disclosures
Veris Industries is located in Portland, Oregon, United States with teams working to fulfill the data processing purposes in the United States. We may transfer data to service providers located outside of the United States, including in the European Union. In the event that these data transfers cannot claim an adequacy decision by the European Commission, Veris Industries will ensure that they comply with applicable legal requirements, for example, by executing standard contractual clauses or through its Binding Corporate Rules for intragroup transfers as a data controller. To obtain more details on these transfers and, where appropriate, copies of the applicable safeguards put into place, you may contact email@example.com
We will retain your personal information for as long as the information is needed for the purposes set forth in this Privacy Statement and for any additional period that may be required or permitted by law. More precise information is provided in privacy notices applicable to specific digital content. In general, data retention periods are determined taking into consideration:
We keep relevant customers' data for three years after the end of the contract or the last contact for marketing purposes, and contact data for three years after the last contact for the same purposes. This is based on the normal business purchasing cycle of our customers, it is necessary to retain this data for a period up to three years to ensure the user experience of customer buying cycles.
In addition to the rights provided in Section 9 above, you may ask us to erase, restrict or port your personal information and object to the use of your personal information. When data processing is based on your consent, you have the right to withdraw your consent at any time by sending a request to firstname.lastname@example.org. For processing necessary to perform the contract or based on legitimate interest, we may not be able to accommodate your request to stop the processing, or if we do so, it may mean that you can no longer access the services or the online content.
Questions or comments about the Veris Industries privacy practices or this Privacy Statement can be addressed to the email@example.com.
If you believe that Veris Industries has processed your personal information in violation of applicable law or of this Privacy Statement, you may file a complaint with the Group Data Protection Officer at the contact details provided above or with a supervisory authority.
A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a webpage server, which is essentially the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site.
What are cookies used for?
Cookies may be used in numerous ways. They enable us to provide users with certain features and supply us with information about website visits.
Veris Industries has categorized the cookies served from our sites into three groups.
Here are some examples that illustrate the types of cookies/similar technologies used in these categories.
1) Necessary cookies:
Necessary cookies are required for our website to work properly through our privacy panel. They are placed on your computer or device when you request a specific action or service, e.g. when you log in, fill out a form, or set your cookie preferences. If you set your browser to block or alert you about these cookies, certain parts of our website won’t work. Deletion of these cookies will disable major sections of our site.
Most Necessary Cookies come from Veris Industries domains. Many are persistent cookies – their active lifetime is measured in months, not seconds. Veris domains issue “first-party” cookies; that only work on Veris domains. They can include:
- Cookies generated by a login or registration
- Cookies issued when you sign up for a newsletter or email
- Security cookies used to authenticate login
- Cookies issued to save customer data to a profile
- The Tag Commander cookie. This cookie remembers user privacy preferences and weather the user has issued a do-not-track request.
2) Statistical Cookies
Statistical or analytical cookies, delivered by us and other companies, help us to count the visits on our website and know the sources of traffic. The data we derive allows us to understand what visitors like most and improve the website.
In order to provide our visitors with better content, we measure the number of page views, the number of visits, the different actions performed by visitors on our site, the geo-location of our visitors and the number of times visitors return to our site. If you delete these cookies, your frequency of visits, region, city, pageviews, bounces, site of origin, exit page, etc. cannot be tracked.
Most Statistical Cookies come from our analytics platforms. They track behaviors in our domains and website usage without personally identifying the user. These include:
- Google Analytics
Google Analytics uses “cookies” to help us analyze how users interact with our sites and applications. The information generated by these cookies is transmitted to and stored by Google on servers in the United States.
Google acts as a service provider for Veris Industries with respect to these cookies. It uses this information on behalf of Veris Industries for the purpose of evaluating your use of the websites and applications, compiling reports on website activity and providing us other services relating to website activity and internet usage.
You can prevent the use of Google Analytics by installing Google Analytics Add on in your browser. For more information on Google Analytics and privacy click here.
3) Marketing Cookies
Marketing cookies on our website are delivered by other companies and used to identify your interests and display relevant advertising content when you browse outside of our website. These cookies can enable social media features such as sharing and to simplify registration. If you do not accept them, you will still see online ads, but they will be less relevant. If you delete them, you may receive random, non-personalized ads and certain user behaviors will not be tracked.
Marketing cookies also include cookies that allow you to interact with us and others via social media platforms, such as Facebook or LinkedIn. We may display interest-based ads to you when you are using platforms and thee platforms allow us to personalize the ads that we display to you. You can manage these cookies using the Cookie Preferences Management Options. Please read the privacy statements provided by your social media platforms to understand how they use your information and to manage your choices with them.
Marketing Cookies are used to track behavior in response to advertising or serve ads based on user behavior. They include:
- Hubspot Cookies
- Facebook cookies
- Google AdWords Conversion cookies
- LinkedIn Ad cookies
Veris Industries uses similar technologies such as:
Pixel Tags and Web Beacons
Pixel tags (also called web beacons) are tiny graphic images and small blocks of code placed on website pages, ads, or in emails that allow us to determine whether you have performed a specific action. When you access the pages or you open an email, the tag lets us know you have accessed the web page or opened the email. These tools allow us to measure response to our communications and improve our web pages and promotions.
Server logs record activities on our websites. Other types of logs collect similar information from our applications. These logs record information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to and the website you visit after you leave our site.
How can you control cookies?
You can manage the non-necessary cookies placed by and for Veris Industries by using our Cookie Preferences Management Options. Our website only places marketing cookies if you explicitly accept these cookies by clicking “Accept All Cookies” when you first visit the website.
You can also manage cookies and delete cookies using your browser settings. Browsers such as Chrome, Internet Explorer, Firefox and Safari give you the ability to accept, reject or delete cookies. Visit the “help center” for your browser to learn more. Please note that your browser settings are not used to manage certain types of cookies, such as Adobe Flash or Microsoft Silverlight cookies. To manage Adobe Flash Cookies, visit the Flash Player help page. To manage Microsoft Silverlight Cookies, visit the Silverlight section of Microsoft’s privacy statement.
You can also take advantage of industry programs that allow you to control the way companies advertise to you.
In most cases, the choices you make are linked to your browser. If you use different browsers or different devices, you will need to set your preferences on each one. Even if you opt-out, you may still receive ads that are not customized for you.
Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their cookie preferences as described in the previous section. To learn more about browser tracking signals and Do Not Track please visit https://www.allaboutdnt.org.
DPO, 35 rue Joseph Monier CS30323, 92506 Rueil-Malmaison - France